Continuous Improvement and Updating Incident Management Policies

Lesson 30/35 | Study Time: 15 Min

Course: ISO 27035 Information Security Incident Manager Course

Continuous improvement is a vital element of an effective incident management program.

Organizations must regularly review and update their incident management policies to reflect lessons learned from past incidents, emerging threats, technological changes, and evolving business requirements.

This ongoing refinement ensures that policies remain relevant, effective, and aligned with regulatory and industry standards, thereby enhancing the organization’s ability to respond swiftly and appropriately to security incidents.

Key Activities in Continuous Improvement

The following activities focus on refining procedures, enhancing capabilities, and maintaining compliance over time.

1. Post-Incident Reviews: Conduct thorough analyses after each incident to identify successes, failures, root causes, and areas for improvement.

2. Policy and Procedure Updates: Regularly revise documentation to incorporate lessons learned, regulatory changes, new tools, and best practices.

3. Stakeholder Feedback: Gather input from incident response teams, management, and affected business units to understand practical challenges and improvement opportunities.

4. Training and Awareness Adjustments: Update training content to reflect policy changes and emerging threat landscapes, ensuring teams remain prepared.

5. Technology and Tool Enhancements: Assess and integrate new technologies that improve detection, response, and monitoring capabilities.

6. Metrics and Reporting: Use key performance indicators (KPIs) to measure incident management effectiveness and identify trends influencing policy adjustments.

7. Governance and Compliance Alignment: Ensure ongoing compliance with legal and regulatory requirements through periodic audits and policy adaptations.

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Scott Hamilton

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Class Sessions

1- Definition and Significance of Information Security Incidents 2- Types of Security Incidents and Threat Landscape Overview 3- Incident Management Objectives and Benefits 4- Overview of Relevant Standards: ISO/IEC 27035 and Alignment with ISO/IEC 27001 5- Roles and Responsibilities of an Information Security Incident Manager 6- Incident Management Lifecycle Phases 7- Developing and Implementing Incident Management Policies and Procedures 8- Establishing Governance and Organizational Support 9- Incident Classification and Prioritization Techniques 10- Stakeholder Identification and Communication Planning 11- Building an Incident Response Team and Defining Roles 12- Tools, Technologies, and Resources for Incident Management 13- Incident Readiness: Training, Awareness, and Simulation Exercises 14- Establishing Incident Detection and Reporting Mechanisms 15- Coordination with External Entities (Law Enforcement, Vendors, CERTs) 16- Methods and Technologies for Incident Detection and Monitoring (SIEM, IDS/IPS, Logs) 17- Incident Validation and Initial Assessment Techniques 18- Root Cause Analysis and Forensic Considerations 19- Documentation and Evidence Handling Procedures 20- Escalation Processes and Decision Making 21- Strategies for Incident Containment and Mitigation 22- Communication and Coordination During Incident Response 23- Managing Resources and Response Teams Effectively 24- Handling Multiple Concurrent Incidents 25- Documentation and Tracking of Response Actions 26- Eradication Techniques and Removal of Threats 27- System Restoration, Recovery Planning, and Business Continuity Considerations 28- Post-Incident Review and Lessons Learned Workshops 29- Reporting and Compliance Obligations 30- Continuous Improvement and Updating Incident Management Policies 31- Key Performance Indicators (KPIs) for Incident Management Programs 32- Incident Trend Analysis and Reporting Techniques 33- Internal and External Reporting Requirements 34- Conducting Audits and Maturity Assessments 35- Lessons Learned Integration and Feedback Loops to Improve Processes