Tools, Technologies, and Resources for Incident Management

Lesson 12/35 | Study Time: 15 Min

Course: ISO 27035 Information Security Incident Manager Course

Managing information security incidents effectively requires the right combination of tools, technologies, and resources to detect, analyze, contain, and recover from incidents.

These assets enable organizations to automate routine tasks, gather and analyze data efficiently, maintain comprehensive records, and communicate promptly with stakeholders.

Selecting and deploying appropriate incident management solutions is fundamental for enabling swift, coordinated response and minimizing incident impact.

Essential Tools and Technologies

Building awareness of the tools that support incident management helps teams respond faster and more effectively. Here are the core technologies that enable efficient monitoring, coordination, and resolution during security incidents.

1. Security Information and Event Management (SIEM) Systems: Collect, aggregate, and analyze log data from multiple sources to identify anomalies and potential incidents in real time. SIEM tools facilitate correlation of events to detect complex threats.

2. Intrusion Detection and Prevention Systems (IDS/IPS): Monitor network and system traffic to detect and block malicious activities and policy violations, providing an immediate layer of protection.

3. Endpoint Detection and Response (EDR): Specialized tools for continuous monitoring and response capabilities on endpoints, detecting sophisticated attacks and supporting forensic investigations.

4. Threat Intelligence Platforms: Aggregate and analyze external threat information to anticipate potential attacks and update defense mechanisms accordingly.

5. Incident Tracking and Management Software: Centralized platforms for logging, tracking, prioritizing, and coordinating incident response activities. They include workflow automation, role assignments, status dashboards, and audit trails.

6. Forensic Analysis Tools: Enable detailed examination of compromised systems and data to understand attack vectors, collect evidence, and support remediation.

7. Communication and Collaboration Tools: Secure messaging systems, conference platforms, and notification tools that allow real-time coordination within incident response teams and communication with stakeholders.

Key Resources for Incident Management

Key Resource	Description	Purpose / Benefit
Incident Response Playbooks	Predefined, structured procedures that outline how to respond to specific incident types.	Enhances consistency, reduces response time, and ensures standardized handling across incidents.
Trained Human Resources	Skilled personnel such as incident managers, cybersecurity analysts, forensic experts, legal advisors, and communication specialists.	Ensures effective execution of response activities through expertise and coordination.
Training and Simulation Tools	Platforms for conducting tabletop exercises, red-team/blue-team drills, and continuous learning programs.	Builds team readiness, validates response capabilities, and identifies areas for improvement.
Documentation Templaes	Standardized forms for incident logging, reporting, chain-of-custody, and post-incident reviews.	Promotes compliance, ensures traceability, and supports accurate record-keeping for audits and analysis.

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Scott Hamilton

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Class Sessions

1- Definition and Significance of Information Security Incidents 2- Types of Security Incidents and Threat Landscape Overview 3- Incident Management Objectives and Benefits 4- Overview of Relevant Standards: ISO/IEC 27035 and Alignment with ISO/IEC 27001 5- Roles and Responsibilities of an Information Security Incident Manager 6- Incident Management Lifecycle Phases 7- Developing and Implementing Incident Management Policies and Procedures 8- Establishing Governance and Organizational Support 9- Incident Classification and Prioritization Techniques 10- Stakeholder Identification and Communication Planning 11- Building an Incident Response Team and Defining Roles 12- Tools, Technologies, and Resources for Incident Management 13- Incident Readiness: Training, Awareness, and Simulation Exercises 14- Establishing Incident Detection and Reporting Mechanisms 15- Coordination with External Entities (Law Enforcement, Vendors, CERTs) 16- Methods and Technologies for Incident Detection and Monitoring (SIEM, IDS/IPS, Logs) 17- Incident Validation and Initial Assessment Techniques 18- Root Cause Analysis and Forensic Considerations 19- Documentation and Evidence Handling Procedures 20- Escalation Processes and Decision Making 21- Strategies for Incident Containment and Mitigation 22- Communication and Coordination During Incident Response 23- Managing Resources and Response Teams Effectively 24- Handling Multiple Concurrent Incidents 25- Documentation and Tracking of Response Actions 26- Eradication Techniques and Removal of Threats 27- System Restoration, Recovery Planning, and Business Continuity Considerations 28- Post-Incident Review and Lessons Learned Workshops 29- Reporting and Compliance Obligations 30- Continuous Improvement and Updating Incident Management Policies 31- Key Performance Indicators (KPIs) for Incident Management Programs 32- Incident Trend Analysis and Reporting Techniques 33- Internal and External Reporting Requirements 34- Conducting Audits and Maturity Assessments 35- Lessons Learned Integration and Feedback Loops to Improve Processes

Tools, Technologies, and Resources for Incident Management

Scott Hamilton

Class Sessions

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