Coordination with External Entities (Law Enforcement, Vendors, CERTs)

Lesson 15/35 | Study Time: 15 Min

Course: ISO 27035 Information Security Incident Manager Course

In today’s highly connected threat landscape, incident management often extends beyond the boundaries of the organization itself.

Effective security incident response requires strategic collaboration with a range of external entities, including law enforcement agencies, technology vendors, and Computer Emergency Response Teams (CERTs).

Coordinating with these partners ensures access to critical expertise, resources, legal guidance, and threat intelligence, all of which are essential for containing, investigating, and recovering from complex incidents.

Elements of External Coordination

No organization operates in isolation during a security incident. Coordinating with external stakeholders ensures faster containment, informed decision-making, and enhanced resilience. The following elements highlight the importance of such collaboration.

1. Law Enforcement Agencies: Engaging law enforcement is critical when an incident may involve criminal activity, regulatory violations, or threats to national infrastructure. Collaboration typically includes:

Reporting significant breaches in line with legal requirements

Safeguarding evidence and supporting investigations

Receiving guidance on handling criminal aspects or cross-border issues

Accessing support to pursue attackers and support prosecution

2. Technology Vendors: Vendors may provide affected hardware, software, cloud platforms, or managed security services. Effective coordination ensures:

Rapid patching or support for compromised products

Access to vendor-specific incident response resources

Collaboration on root-cause analysis and forensic investigations

Sharing vulnerability and threat data to strengthen product security

3. Computer Emergency Response Teams (CERTs/CSIRTs): CERTs are specialized teams providing incident handling, research, and coordination at organizational, national, or sectoral levels. Their key roles include:

Sharing real-time threat intelligence and advisories

Coordinating multi-party response efforts, especially in large-scale or critical incidents

Facilitating information exchange, vulnerability management, and best practices

Supporting post-incident analysis, reporting, and continuous improvement

Best Practices for External Coordination

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Scott Hamilton

Product Designer

Profile

Class Sessions

1- Definition and Significance of Information Security Incidents 2- Types of Security Incidents and Threat Landscape Overview 3- Incident Management Objectives and Benefits 4- Overview of Relevant Standards: ISO/IEC 27035 and Alignment with ISO/IEC 27001 5- Roles and Responsibilities of an Information Security Incident Manager 6- Incident Management Lifecycle Phases 7- Developing and Implementing Incident Management Policies and Procedures 8- Establishing Governance and Organizational Support 9- Incident Classification and Prioritization Techniques 10- Stakeholder Identification and Communication Planning 11- Building an Incident Response Team and Defining Roles 12- Tools, Technologies, and Resources for Incident Management 13- Incident Readiness: Training, Awareness, and Simulation Exercises 14- Establishing Incident Detection and Reporting Mechanisms 15- Coordination with External Entities (Law Enforcement, Vendors, CERTs) 16- Methods and Technologies for Incident Detection and Monitoring (SIEM, IDS/IPS, Logs) 17- Incident Validation and Initial Assessment Techniques 18- Root Cause Analysis and Forensic Considerations 19- Documentation and Evidence Handling Procedures 20- Escalation Processes and Decision Making 21- Strategies for Incident Containment and Mitigation 22- Communication and Coordination During Incident Response 23- Managing Resources and Response Teams Effectively 24- Handling Multiple Concurrent Incidents 25- Documentation and Tracking of Response Actions 26- Eradication Techniques and Removal of Threats 27- System Restoration, Recovery Planning, and Business Continuity Considerations 28- Post-Incident Review and Lessons Learned Workshops 29- Reporting and Compliance Obligations 30- Continuous Improvement and Updating Incident Management Policies 31- Key Performance Indicators (KPIs) for Incident Management Programs 32- Incident Trend Analysis and Reporting Techniques 33- Internal and External Reporting Requirements 34- Conducting Audits and Maturity Assessments 35- Lessons Learned Integration and Feedback Loops to Improve Processes

Coordination with External Entities (Law Enforcement, Vendors, CERTs)

Scott Hamilton

Class Sessions

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