Cybersecurity for IT Support Self-Paced Online Training Course
in Sample CategoryWhat you will learn?
Day 1 – Foundations & Threat Landscape (360 minutes / 6 hours)
Day 2 – Advanced Threat Handling & IT Support Security Skills (360 minutes / 6 hours)
About this course
The Cybersecurity for IT Support Self-Paced Online Training Course is designed to equip IT professionals, technical support staff, and aspiring cybersecurity practitioners with the essential knowledge and practical skills needed to safeguard digital environments against modern security threats. In today’s fast-paced IT landscape, organizations rely heavily on IT support teams not only for troubleshooting and system maintenance but also for ensuring the security and integrity of their networks, devices, and sensitive data. This self-paced program bridges the gap between IT support and cybersecurity, offering practical training that is accessible, flexible, and immediately applicable in real-world scenarios.
Delivered entirely online, the course is structured into clear, bite-sized modules, allowing learners to progress at their own pace. Unlike live classes, this training provides the flexibility to revisit lectures, exercises, and assessments whenever necessary, making it an ideal solution for working professionals who want to upskill without disrupting their schedules. With engaging video content, interactive examples, and scenario-based learning, participants gain not just theoretical understanding but also practical insight into how to identify, mitigate, and respond to cyber risks in day-to-day IT support operations.
The curriculum covers a wide range of foundational cybersecurity concepts specifically tailored for IT support roles. Learners will explore topics such as understanding common cyber threats and attack vectors, identifying and preventing phishing and malware incidents, managing secure user access, applying strong authentication practices, implementing system updates and patch management, protecting endpoints, and ensuring data privacy and backup strategies. Special emphasis is placed on recognizing early warning signs of breaches and implementing first-line defenses that IT support teams are often responsible for managing.
In addition, the course introduces learners to the fundamentals of security frameworks and compliance requirements, highlighting why security policies and standards such as ISO 27001, GDPR, and NIST matter in IT support environments. Through real-world examples and case studies, learners will understand how poor practices can expose organizations to significant risks, while strong IT support processes can become a vital line of defense against cybercrime.
By the end of the program, participants will be able to confidently apply security best practices in their IT support roles. They will know how to escalate incidents, implement preventive measures, and contribute effectively to an organization’s overall cybersecurity strategy. This makes the course not only a professional development opportunity but also a valuable stepping stone for those considering further specialization in cybersecurity.
Whether you are an IT support technician looking to strengthen your security awareness, a system administrator responsible for safeguarding infrastructure, or a newcomer to IT aspiring to enter the cybersecurity domain, this course provides a solid, practical foundation. The self-paced format ensures that you remain in control of your learning journey—progressing as quickly or as steadily as your schedule allows—while building lasting skills to help protect both your organization and your career.
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Definition, importance, and scope of cybersecurity
Types of cyber threats: malware, phishing, ransomware, social engineering
Cybersecurity goals: Confidentiality, Integrity, Availability (CIA Triad)
• Responsibilities of IT support in securing systems
• Handling user accounts and permissions
• Ensuring endpoint security
Understanding networks: LAN, WAN, Wi-Fi
Firewalls, VPNs, proxies
Network segmentation and monitoring
Types of malware: viruses, worms, trojans, spyware, ransomware
How malware spreads
Antivirus and anti-malware best practices
Phishing attacks and prevention
Secure browsing and URL checking
Email attachment safety and spoofing
Password managers, 2FA, and MFA
Encryption basics
Security updates and patch management
Securing desktops, laptops, mobile devices
Device management and policies
Anti-virus, firewall, and endpoint monitoring
In modern IT environments, access control and identity management form the backbone of cybersecurity. Ensuring that the right users have the correct permissions while preventing unauthorized access is critical for protecting sensitive information, maintaining compliance, and minimizing the risk of insider threats. IT support professionals play a central role in managing user accounts, implementing role-based access control (RBAC), and administering identity management systems such as Active Directory (AD). This module provides a comprehensive overview of access control principles, identity lifecycle management, RBAC implementation, and practical administration using Active Directory. It also includes a hands-on activity demonstrating RBAC setup for sample users.
Access control and identity management go beyond simply creating usernames and passwords. They involve a structured approach to user provisioning, access assignment, monitoring, and de-provisioning. The goal is to ensure that each user can perform their job effectively without gaining excessive or unauthorized privileges. This proactive approach reduces the risk of data breaches, accidental data exposure, and regulatory non-compliance.
In any organizational environment, no matter how robust cybersecurity measures are, security incidents remain inevitable. These incidents can range from malware infections, unauthorized access attempts, data leaks, phishing attacks, or accidental disclosure of sensitive information. The ability to promptly identify, respond to, and report security incidents is a critical responsibility of IT support professionals. Effective incident response minimizes damage, ensures regulatory compliance, preserves evidence for investigation, and strengthens an organization’s overall security posture.
This module focuses on incident response and reporting, providing a comprehensive framework for IT support personnel to recognize potential security events, execute appropriate escalation procedures, and document incidents systematically. Additionally, practical exercises, including a role-play simulation of handling a suspected malware infection, reinforce the application of theoretical knowledge in real-world scenarios.
In any organization, data is among the most valuable assets. From customer information and financial records to intellectual property and operational data, the loss or corruption of critical information can have catastrophic consequences. IT support professionals are responsible not only for maintaining daily operations but also for ensuring that data is reliably backed up, recoverable, and that business continuity plans are in place to maintain operations during disruptions. Backup, recovery, and business continuity form an integrated strategy that safeguards organizational resilience against technical failures, cyber attacks, natural disasters, or human error.
This module explores the importance of regular backups, disaster recovery planning, and best practices for IT support. It also includes a hands-on activity for creating a simple backup strategy suitable for a small business, ensuring participants can apply concepts practically.
In today’s digitally connected and highly regulated business environment, security policies and compliance frameworks form the cornerstone of organizational cybersecurity. Policies guide employee behavior, define the responsibilities of IT staff, and establish standards for protecting sensitive information. Compliance ensures that organizations meet legal, regulatory, and contractual obligations while reducing risks associated with data breaches, operational disruptions, and reputational damage. IT support professionals play a crucial role in enforcing security policies, supporting compliance efforts, and ensuring that employees understand their obligations.
This module explores the development and enforcement of company security policies, regulatory compliance requirements such as GDPR and ISO 27001, and acceptable use policies (AUPs) for employees. Practical exercises, including reviewing a sample company security policy, provide hands-on experience in understanding and applying policy frameworks.
The culmination of a cybersecurity training program is the practical application of learned concepts. Theory provides foundational understanding, but real-world skills are developed through hands-on exercises and assessments. Module 12 focuses on applying knowledge gained across all previous modules in a controlled environment. Participants engage in simulated exercises such as phishing identification, malware analysis, endpoint security configuration, network monitoring, and incident response scenarios. The goal is to bridge the gap between theoretical understanding and practical execution, reinforcing skills and preparing IT support professionals to handle live environments confidently.
Hands-on labs foster experiential learning, critical thinking, and problem-solving. They provide an opportunity for participants to make decisions, observe outcomes, and receive immediate feedback. This module integrates multiple cybersecurity domains—network security, malware analysis, email security, access control, and incident response—into a cohesive practical assessment that tests knowledge, proficiency, and readiness.
